Drop-In and Line

DIAL is currently looking into bringing back in-person elements to our service. We would like to hear your thoughts in this short survey!

If you require immediate support, please consider contacting the Montreal Sexual Assault Centre at +1 888-933-9007 or texting Crisis Text Line by texting HOME to 741741. Please reach out to dial@sacomss.org if you have any questions or concerns.

You can call DIAL at 438-943-4855. Updated weekly hours can be found on our homepage under the section “DIAL (Drop-in and Line)“.

DIAL operates a confidential, non-judgemental sexual assault helpline and drop-in service (drop-in space currently closed), providing listening and non-directional support to survivors and their allies. DIAL is open to the public and free-of-charge. Currently, we can only guarantee services in English, although some volunteers can speak French. We can provide information about other Montreal services, including sexual health clinics, counselling services, and sexual rights organizations if desired.

General Hours:

DIAL services are typically provided Monday – Sunday between 12PM – 12AM, though exact hours vary by week. Detailed hours (updated weekly) can be found on the homepage, on our Facebook, or on our Instagram . Due to Covid-19, SACOMSS phone services are currently running with limited and irregular hours.

What To Expect When You Call the Phone Line

When you call our number, a volunteer (if one is available) will pick up. Talk to them about whatever is on your mind: we’re here to listen. You can ask questions about SACOMSS services, ask for information about other organizations in Montreal, or simply talk. You will guide the conversation and our volunteers are there to listen and provide support to you as a survivor or ally.

How to Hide Caller ID

When calling into our DIAL phone line (438-943-4855), your phone number may be seen by our volunteers. Of course, your phone call is confidential, so it will never be shared without your consent. However, if you’re uncomfortable with our volunteers seeing your phone number, please check out the following slides for instructions on how to hide your caller ID!

  1. If you are calling on a cellphone: type #31# before our number, so call #31#438-943-4855
  2. If you are calling on a landline phone: type *67 before our number, so call *67438-943-4855

If the previous ways didn’t work for you, you can also try changing the settings on your iPhone or Android. Please note that all of the calls you make after the changes will have a hidden caller ID. Please make sure to undo the changes if you don’t want to keep your caller ID hidden!

iPhone:

  1. Open Settings.
  2. Scroll down and click on Phone.
  3. Click on Show My Caller ID.
  4. Toggle the switch to show or hide your caller ID.

Android:

  1. Click on the Phone app.
  2. Select the three dots in the upper right-hand corner.
  3. Tap on Call settings or Settings.
  4. Scroll down the page and choose More Settings or Other call settings
  5. Press Show My Caller ID.
  6. Choose Hide number.

When your caller ID is hidden, your call shows up as “unknown” on our end, as shown in the picture.Shows phone screen when caller calls DIAL anonymously

How Do I Get Involved?

The application for our Winter 2023 volunteer training has closed. Stay tuned on our social media for a training in Fall 2023!